Refund policy

In case of deaths:

We add 2 shrimp for every 10 shrimp in the unfortunate event that there are deaths during shipping. If there is more than two death we will reimburse you for the dead shrimp but you must do the following: 

• Take 3 clear pics of the dead shrimp in the unopened bag next to the shipping label within 1 hours of the package arriving.
• Send us a message or an email at info@theshrimpcartel.com with a clear description of what happened to the package to help me diagnose the problem.
• Once we review the details, a refund will be sent to you based on the number of shrimp, this may take up to 48 hours

Shipping

We do not reimburse shipping. We will reimburse you for dead shrimp, or give you a credit for the shrimp on a next order.

Rare cases that void the guarantee:

Please note, in some circumstances, our DOA (death on arrival) policy will be voided:

• If the package is unsuccessful delivery on the 1st attempt (I will ship to the address you provided on file)
• The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 2 hrs. from the time of delivery, shipping guarantee will be voided)
• The package is lost due to package theft (If this happens, please contact your local USPS or UPS to file a claim)

Water Parameters

Please research and ensure your tank meets the correct water parameters before purchasing. There are no refunds or exchanges for any reason beyond what is explicitly outlined in our Alive Arrival Guarantee. We are not responsible for losses due to improper tank conditions.

• Neocaridina: 200 TDS, GH 6, KH 3, pH >7, 68°F-78°F
• Caridina: 100 TDS, GH 4, KH 0, pH <6, 68°F-78°F